Understanding my finance

Interest is the amount you are charged when you borrow money for goods and/or services over a period of time. The Interest Rate is the amount you are being charged as a % of the finance amount and is usually expressed as an annual rate.

Your monthly payments are calculated by taking the total finance amount plus the total interest due over the loan period, divided by the term of the loan.

This will mean each monthly payment is the same amount even though you accrue less interest each month.

APR stands for the annual percentage rate, which is is the total amount you are charged for your finance shown as an annual percentage. This will include all fees and interest charges and will allow you to compare the cost of finance across different financing options as it provides a like for like comparison.

The credit facility fee is what we charge for your finance – the actual fee amount is set out in your agreement. If the fee is added to your finance amount, you'll pay interest on this as well as on the finance amount. If the fee is paid up front, it will be collected at the same time as your first repayment.

The completion fee is an amount we charge at the end of your finance. We'll collect it by Direct Debit on the same date as your final repayment.

We can help if you find it difficult to understand any information we've provided. Our team can support all customers, including those who with physical or mental impairments, or learning difficulties. Get in touch with us on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.

Please have your 16-digit Barclays Partner Finance account number to hand as you'll need this to access your account information.

If you are unable to entre your 16 digit account number please press the hash key (#) when prompted until you're put through to an advisor.

We’ll send you a statement as least once a year. You can also get an up-to-date statement at any time by calling our automated phone service, which is available 24 hours a day on 0800 15 22 888 *. To do so, you need to choose ‘something else’ from the automated service menu, then ‘request a statement’.

All loans will show as a Barclays Partner Finance or Clydesdale Finance LTD loan depending on which credit agency you are looking at and or when you took out the loan. They will appear as an unsecured loan and show the total amount payable, this includes any interest (if applicable) as we add the interest to the loan, it will also show your monthly payment and the current balance at the time that you view your credit report.

Please note, updates to credit reports can take up to 30 days to show, so do not worry if the balance is a month behind.

We will always show the total amount to be paid for the finance over its full term – even if you settle your finance early and end up paying less.

For full details of how we use the information we collect from you, please read the Privacy Policy published on this site.