If your goods / services purchased are faulty
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Before getting in touch with us, please give the retailer a chance to sort things out. Explain to them what’s happened and how you'd like things put right.
If you’re still unhappy with how things turn out, give us a call on 0800 15 22 888 * and we'll see how we can help. Our opening hours are Monday to Saturday 09:00 – 18:00.
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Barclays Partner Finance may share equal responsibility with the retailer for certain claims, under Section 75 of the Consumer Credit Act 1974 (often referred to as a “section 75 claim”).
This means we'll try to help investigate and resolve any issues with what you've purchased.
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You can arrange repairs yourself. However, this may void any warranty you have in place. We suggest that you contact the retailer in the first instance.
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Yes, you still need to keep up your contractual payments during any claim investigation. Any missed or withheld payments will result in your account falling into arrears and being reported to the credit reference agencies, as explained in your credit agreement.
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We will look to contact you with any updates or if we require any further information, however you can contact us if you want to discuss your claim by:
• Calling us on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.
• Sending an email to BPFSection75Claims@barclayscorp.com - please note we cannot process any enquiries relating to coronavirus through this email address.
Please note: To ensure privacy, there may be occasions when we need to respond by post.
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Under Section 75 of the Consumer Credit Act 1974, you're covered if something goes wrong with the goods and services you have purchased funded by Barclays Partner Finance.
Under Section 75, you could be entitled to compensation from Barclays Partner Finance, if goods you've funded are:
- Faulty/ damaged
- not delivered
- or the information given about them was misleading
You’ll usually be able to make a Section 75 claim as long as:
- The goods or services were purchased by you, the main account holder (goods registered to a third party will not be covered).
- The single value of the one item is between £100 to £30,000.
- The purchase was made less than six years ago.
- Your purchase was made directly through the retailer, and not a third party, for example if you purchased from Amazon EU S.a.r.l. Purchases are not covered by section 75 where the seller is a third party seller that sells goods using the Amazon Marketplace.
If you wish to raise a Section 75 claim, before getting in touch with us, please give the retailer a chance to sort things out. Explain to them what’s happened and how you'd like things put right.
If you’re still unhappy with how things turn out, give us a call on 0800 15 22 888 * and we'll see how we can help. Our opening hours are Monday to Saturday 09:00 – 18:00.Alternatively, you may contact us by sending an email to BPFSection75Claims@barclayscorp.com.