If you have a complaint

We really value your feedback and we'll always do our best to respond as quickly as possible. If you're unhappy, please get in touch with us.
• Call: 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.
• Email: bpfcomplaints@barclays.com or for motor commission complaints or queries please email bpfmotorcommissioncomplaints@barclays.com
• Write to us: Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP

If you do contact us we'll need:
• your 16-digit Barclays Partner Finance account number
• as much detail about the complaint as possible, including any letters or photographs
• information on what action you'd like us to take
• up-to-date contact details so that we can keep you updated on your complaint

Please note: To ensure privacy, there may be occasions when we need to respond by post. 

We try to resolve all complaints within 4 working days. If we need more time, we’ll let you know in writing.

We'll always write to you explaining what's happening and when we expect to resolve the issue by. You'll also receive either a final response, or a detailed report on our progress, within 8 weeks.

Before getting in touch with us, please give the retailer a chance to sort things out. Explain to them what’s happened and how you'd like things put right.

If you’re still unhappy with how things turn out, give us a call on 0800 15 22 888 * and we'll see how we can help. Our opening hours are Monday to Saturday 09:00 – 18:00.

We'll contact you with any updates, or if we require any further information. If you need to get in touch in the meantime, you can call us on 0800 15 22 888 * or send an email to bpfcomplaints@barclays.com - please note we cannot process any enquiries relating to coronavirus through this email address. Our opening hours are Monday to Saturday 09:00 – 18:00.

Please note: To ensure privacy, there may be occasions when we need to respond by post.

Even while your complaint is being investigated, it's important to keep up your payments. Missing payments will result in your account falling into arrears and being reported to the credit reference agencies (CRAs), as detailed in your credit agreement.

You can get in touch to discuss our response using the number on your final response letter.

If we haven't been able to resolve your complaint, the Financial Ombudsman Service is an independent service that can look into it for you. You can contact them:
• by phone on 0800 023 4567 or 0300 123 9123
• by email at complaint.info@financial-ombudsman.org.uk
• by post at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Yes. However, we won't cover any third party fees or charges incurred as part of your complaint. Please also note that if you use a claims management company to manage your complaint, they may be entitled to a share of any compensation you receive.