Changing my agreement

To let us know about a change of address, please call us on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.

Please note, we can change your address for Barclays Partner Finance loans only, if you hold any other products / accounts with Barclays you will need to contact them directly. https://www.barclays.co.uk/help/your-details/changeaddress/

You can change your payment date by contacting us on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.

Please note:

• payment dates can only be changed once within a 12-month period.
• we have to receive a payment each calendar month by the agreed payment date
• depending on the type of your account, you may end up paying more interest if you change payment dates.

We need evidence of your name change in order to update your account, this can be:

• a copy of your marriage certificate
• a copy of your decree absolute
• a copy of your deed poll notice 
  

Please send one of the above, along with your 16 digit Barclays Partner Finance account number, to:

Operations Support, Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP.

Or by Email to - operations.support@barclayscorp.com.

We can also update the payer name and details on your Direct Debit, however this does not require the above evidence and can be done by completing a Direct Debit Mandate PDF (0.1 MB) and posting it to the same address as above. Please ensure the mandate is signed by the bank account holder whose bank details are being used to setup the Direct Debit.

Updating the name on your Direct Debit will not result in the name on the account being updated also.

Please note, we can change your name for Barclays Partner Finance loans only, if you hold any other products / accounts with Barclays you will need to contact them directly.

If you’d like us to be able discuss your account details with a third party, please visit https://www.barclayspartnerfinance.com/third-party to review the best option available for your circumstances.

No, you won't be able to transfer your finance into someone else's name.

Direct Debits and manual payments can be made from an account in someone else's name with their express permission. However, the finance itself will always remain in your name.

You can update the payer name and details on your Direct Debit by completing a Direct Debit Mandate PDF (0.1 MB) and posting it to: 

Operations Support, Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP. 

Please ensure the mandate is signed by the bank account holder whose bank details are being used to setup the Direct Debit.

If your name has recently changed and you need to update your account then please refer to the ‘I’ve changed my name. How can I update my account?’ FAQ for details. 

As standard, you will not be able to change the contracted term or monthly payments of your finance. However, making additional payments on top of your normal monthly payments can result in the term of the finance being shortened.

If you are looking to change your payment amount as you are struggling with your payments, please get in touch with our Financial Assistance team on 0800 16 15 260 *.

No, it isn't possible to change the agreed mileage on your PCP finance.

If the account holder has passed away the next of kin, or appropriate representative should contact us on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00 

We'll need an original, certified copy of the account holder's death certificate and a letter detailing any estate to hand over to our specialist probate partners. They'll then be in touch on our behalf to discuss the account in more detail. Please visit our bereavement section for more help.

Please note, we can register a death for Barclays Partner Finance loans only. If the deceased holds any other products / accounts with Barclays you will need to contact them directly or visit the Barclays bereavement website.