Car or caravan loan

If the car is stolen, please contact us on 0800 15 22 888 * – be sure to have your insurance company details to hand. Our opening hours are Monday to Saturday 09:00 – 18:00.

You'll need to continue making monthly payments until your insurance company has resolved the matter. If your car isn't recovered, your finance account must be settled in full once any insurance payout has been made.

If you've informed us that your car has been stolen and it's subsequently recovered, you'll need to get in touch to let us know.

If the car is written off, please contact us on 0800 15 22 888 * – be sure to have your insurance company details to hand. Our opening hours are Monday to Saturday 09:00 – 18:00.

Remember, you'll need to continue making monthly payments until your insurance company has resolved the matter. Your finance account must be settled in full once any insurance payout has been made.

If for any reason the Insurance provider isn’t able to pay out, the finance will still need to paid, please contact 0800 15 22 888* to discuss your options. 

It is your responsibility to keep the car in reasonable condition throughout the term of the finance

When you return a car to us, as part of your PCP or through voluntary termination (VT), we'll assess its condition taking into account the British Vehicle Rental & Leasing Association (BVRLA) guidelines.

If we judge that you have not complied with the terms of your agreement and kept the car in reasonable condition, you will be liable for costs required to repair it

To find out more, visit the BVRLA website or give us a call on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.

You can take the car outside the UK to a country within the EU, but only once a year, and for up to 28 days.

For more information on taking your car abroad, please contact us on 0800 15 22 888 *. Our opening hours are Monday to Saturday 09:00 – 18:00.

The primary owner or driver of the car must either be the account holder, or a partner who lives at the same address. This partner can be a married spouse, civil partner or common-law partner.

For the duration of the agreement, either the account holder and/or their partner must remain as:

• the named registered keeper of the car (on the V5C document)
• the holder of a valid, fully comprehensive car insurance policy covering the vehicle.

If you decide to sell the car, you'll need to contact us on 0800 15 22 888 * to notify us and get your settlement amount. Our opening hours are Monday to Saturday 09:00 – 18:00.

Any excess mileage charges will be applied, and payable, on the date that you return the car. Check your credit agreement for the pence-per-mile rate.

No, we cannot change the agreed mileage on a PCP agreement.

You're legally entitled to request voluntary termination at any point. If you decide to return your car to your finance provider, you can request this by filling out one of our voluntary termination documents or by writing to us with the relevant information, please see your credit agreement for what is required.

Looking to voluntary termination to upgrade or as part of a new car purchase?

Contact us on 0800 15 22 888 *. 

Exploring voluntary termination due to financial difficulties, or to reduce your monthly costs?

Contact our Barclays Financial Assistance team on 0800 16 15 260 * (landline) / 0333 202 7894 (mobile). Our opening hours are Monday to Friday 09:00 – 17:00 and Saturday 09:00 – 13:00.

If you've received notice from us that we have terminated your motor finance, you can surrender the car voluntarily and avoid legal costs. However, to do this you'll need to contact our Financial Assistance team on 0800 16 15 260 * (landline) / 0333 202 7894 (mobile) within three working days of receiving the termination letter. BFA opening hours Monday to Friday 08:00 – 20:00 Saturday 09:00 – 15:00, closed Sundays and Public Holiday’s.

If you return the car to us, it must be in a reasonable condition with the full set of keys and any documentation related to the car.

It's your responsibility to inform the DVLA, once the car has been repossessed, that you're no longer the registered keeper of the car.

If you're having money worries, please contact the Financial Assistance team on 0800 16 15 260 * (landline) / 0333 202 7894 (mobile). BFA opening hours Monday to Friday 08:00 – 20:00 and Saturday 09:00 – 15:00, closed Sundays and Public Holiday’s.

Once your car has been repossessed, we'll organise its sale and apply the funds to any remaining balance on your account.

You'll then be liable to pay us the outstanding balance following the sale.

For more information, please contact our Financial Assistance team on 0800 16 15 260 * (landline) / 0333 202 7894 (mobile). BFA opening hours Monday to Friday 08:00 - 20:00 and Saturday 09:00 – 15:00, closed Sundays and Public Holiday’s.

If you’ve purchased a vehicle that has outstanding finance held with us, and were unaware of this, please give us a call on 0800 15 22 888 *.

Once you have spoken to us you will need to complete an innocent party questionnaire. Please only complete the questionnaire if you have been guided to do so by one of our agents and we have already taken a record of the information from you. If you do continue to send without speaking to us first, we will be unable to continue our investigation.

Meanwhile, you should not dispose of the vehicle until our investigations are complete. If you do so, you may be liable to us for damages.

Once we have completed our investigation we will contact you either by telephone or in writing to let you know our decision and what happens next.