Reporting to the police
In certain circumstances you will be asked to report directly to your local police force. If this is required, our fraud experts will advise you.
Victim of fraud
How to report fraud or a scam
Get in touch with us right away if you think you may have paid a scammer, or you’ve seen suspicious activity on your account. Here, you’ll find the numbers you need, the next steps to take, and what we’ll do to help.
If you think you’ve been targeted call us on 0800 15 22 888.
Think you’ve been a victim?
If you’re worried about fraud or believe you may have been the victim of fraud, please give us a call on 0800 15 22 888 *. Our opening hours are Monday to Friday 09:00 – 17:00
Before you call, please check who's providing your finance. If you recently purchased something with monthly payments, it may be us providing the finance. Check your welcome letter to see which retailer the finance was taken with – if you're still concerned, please get in touch with us.
Please note - We may show as ‘Clydesdale Financial services’ on your bank statement
Our fraud experts will be able to fully explain the next steps and offer guidance on how to protect yourself going forward.
What happens next?
During your conversation with our fraud experts, we will take some personal details and we may require further information in relation to you claim such as: -
- A selfie and a copy of your most recent ID e.g., passport or driving licence (advised by the fraud expert)
- Details of how you became aware of the finance agreement.
- If you believe you have been part of a Scam gather all evidence e.g., screenshots of all conversations with the scammer including contact details for the scammer.
- Additional data may be requested dependant on the nature of the fraud claim.
Any additional evidence will be required to be sent via email to fraud@barclays.com
Most fraud investigations are completed within 2-3 business days, however if the case is complex the timeframe may be extended. Our fraud specialists will be able to better advise you upon raising your claim. Once we have completed our investigation, we will contact you in writing to let you know our decision and what happens next.
In certain circumstances we may be required to send you a physical fraud disclaimer form. Please only complete the form if you have been asked to do so by one of our fraud experts and we have already taken a record of the information from you. If you have not received a disclaimer form within 5 working days of raising the claim, please email fraud@barclays.com
Latest scams
Scammers are quick to adapt – and we’re constantly uncovering new scams.
Courier scams
Did you receive a parcel addressed to you that you were not expecting?
Fraudsters may have successfully applied for a finance product using your details. The goods are then shipped directly to the victim’s property with the aim for the fraudster to obtain the goods. The fraudster will pose as a courier and advise the parcel/s were delivered in error and require you to hand the parcel over.
Mystery shopper
Fraudsters will usually approach you via social media channels e.g., snapchat, Whatsapp etc. The fraudster may ask you to apply for a finance product whilst in store. If you are approved, the goods will be in your possession and the fraudster will ask you to hand over/ship the goods to them under the pretence you will be fully refunded and/or make a financial gain through participating.
Job applications
Fraudsters are using fake job adverts & sites to harvest customer information. Victims are applying for what they think is a genuine job and in doing so have given away their personal information, including copies of Identification to the fraudster. Fraudsters are then using this information to apply for credit in the victim’s name. The victim is then asked to complete an online Identification check, supposedly for the purposes of a job application, or expression of interest in a role. Barclays does not use identity verification services for anything other than finance applications, and victims are being tricked fraudsters into verifying their identity for a loan application.
Sometimes, fraudsters will pose as recruiters and may come to your door asking victims to take a selfie and photograph your identity documents. This is not a normal job application process.
If you are a Barclays Bank customer
If you have another Barclays account and you have been affected by fraud, please visit the links below
Fraud and security
Stay one step ahead of the criminals
Checking who called?
Scammers can fake our phone number
Looking up a phone number won't tell you who's really calling. Here's how to handle calls and messages that make you suspicious.
Think you've been a victim?
How to report fraud or a scam
Get in touch with us right away if you think you may have paid a scammer, or you’ve seen suspicious activity on your account. Here, you’ll find the numbers you need, the next steps to take, and what we’ll do to help.
Latest scams
Scammers are quick to adapt – and we’re constantly uncovering new scams.
Protecting your account
How we help to keep your money safe
We always look out for threats from fraudsters. Here are some measures we take to make sure your money is secure.
Helping you during financial abuse
If your money’s being controlled by someone else or you’re not allowed to be financially independent, we’re here to help you. Here’s a set of steps you can take to protect your money, and where to find further support.
Speak to us
Get in touch with us right away if you think someone has fraudulently used your details. If you think you’ve been targeted call us straight away on 0800 15 22 888