Supporting your needs, whatever your situation
We have a lot of online content dealing with accessibility, disabilities and other life events that you might be going through.
How to get the right support with your finances and for your wellbeing
Living with an illness or disability can be challenging. We may be the last place you’d think of turning to for support, but while we can’t give medical advice, we’re always ready to help with managing your finances.
Tools you may find useful to access our services
How we can help and support you
Dealing with the financial affairs of someone close to you when you’re grieving is never easy. We hope our guide will help you through this difficult time.
Getting help, or helping someone else
From power of attorney to Court of Protection orders, we explain the options for getting help to manage your accounts, and what to do if you’ve been appointed to help someone else.
We appreciate that life events can impact us all in many different ways, and sometimes we need additional support.
How to report fraud or a scam
Get in touch with us right away if you think you may have paid a scammer, or you’ve seen suspicious activity on your account. Here, you’ll find the numbers you need, the next steps to take, and what we’ll do to help.
If you think you’ve been targeted call us on 0800 15 22 888.
We understand that life’s never completely plain sailing.
If you’ve hit a hurdle that’s leaving you concerned about money - we’re here to help. Take a look and see how we can help you manage your financial situation in difficult times.
Your finances and mental wellbeing
We explain how to recognise the signs of problems with mental health, how to keep on top of your finances, and where you can go for help.
We appreciate that the situations above can impact us all in many different ways, and sometimes we need additional support
If you’re concerned about making payments for your Barclays Partner Finance loan then get in touch
Call Barclays Financial Assistance team on 0800 16 15 260 * (landline) / 0333 202 7894 (mobile). Our line is free of charge
Open 8am-8pm Monday to Friday
And 9am-3pm on Saturday
Or write to us at Barclays Partner Finance, PO Box 2501, Cardiff, CF23 0FP
We want to put you back in control and rid you of unnecessary stress. So when you’re going through difficult times, our specialist guidance team will do what they can to support you. We can also point you in the direction of free and independent help, for example:
If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.
Our aim is, and has always been, to provide accessible services for everyone. Our accessibility statement outlines our approach and ambitions.
Read more about our accessible services and other ways to bank in our ‘Making banking easier’ brochure [PDF, 3.74MB].
Also, our ‘Banking Made Clearer’ quick reference guide [PDF, 6.13MB] was written in partnership with the British Institute of Learning Disabilities. It uses simple, clear language with lots of imagery.